Best people and service you can go wrong with petaluma ford

Excellent, friendly staff at the counter! I was completely amazed — I had left my coffee cup at the counter months ago, and on my next visit Joel recognized me and returned it! Thank you so much!

We knew what we wanted (a new Ford Mustang Mach-E), called in advance to schedule a visit, and Evelio and his team made our trip very satisfying. We learned that this Ford team has years of experience working together, was willing to stay late to get the transaction completed, and we drove away with an excellent vehicle at a fair price. Kudos to this dealership. And to Ford for building world class EV vehicles.

Great experience shopping for a new truck. Good deal and outstanding service.

My salesperson, Evelio Pineda, went above and beyond to get the exact vehicle I wanted. I really appreciated the care he took in explaining all the options, and working with his team to get me out the door the same day with the vehicle that is perfect for me - the Ford Bronco.

After a disasterous sales experience two years ago with Hansel Santa Rosa, it was recommended to visit the Petaluma dealership for our second truck. I couldn't have been happier, and the experience was the complete opposite of Santa Rosa. Avoid Hansel Santa Rosa at all costs. ONLY go to Hansel Petaluma. They bent over backwards to work with me on the maximum monthly payment I was willing to pay, and the entire team was extremely helpful. Great dealership.

Loved our salesperson- David

Ford Petaluma are the best experience with a dealership I've ever had. They took such good care of my sister, weeks later I came back to test drive a new Ford bronco sport. I loved it but they didn't have the color I wanted. I asked my sales person Evelio if he could find the color, with the features and trim level I wanted and he did so super quick. They gave me a tremendous deal on my trade in and walked me through all the features on purchase. They treated me with respect and kindness and excellent customer service. I 1000% recommend going to Ford Petaluma. Proud to be part of the Ford family!

Hansel is always easy to schedule appointments with, very communicative and thorough.

I would like to thank the Ford Petaluma team, a sensational and helpful team, everything very fast, I am very happy with my purchase, thank you very much to everyone who helped me.

I had a fantastic experience the team was professional, friendly, and incredibly helpful throughout the entire process. The prices were also very reasonable. Overall, I couldn’t be more satisfied

They pickup and brought back my truck in good condition.

This Ford dealership and its personnel were really great. No pressure, complete transparency, lots of helpful information and patience (my first electric car). No grinding only honest interaction. It was a pleasure. Just the way car sales should be. Bravo!

UPDATE - Juan from the Service Department helped me out and got the repairs approved under the 30-day warranty. He is the greatest and is very professional. I got back my car in a timely manner, and I really appreciate that the dealership was able to honor their 30-day warranty! I would shop here again, and I highly recommend this dealerships to my family and friends. === I bought a 2015 Dodge Challenger SXT Plus. The sales people worked with my budget, and I made it clear that I was looking for a car that is ready to go without any maintenance required. The sales person working there told me that the vehicle that Im purchasing had a PPI done which said that everything is ready to go. I signed off and after a day, my traction control and ABS lights came on requiring service. I didnt think much of it because I had a 30-day warranty. I reached the sales people, and they said that there is a deductible of 100 dollars to get it serviced under the 30-day warranty. I turned in the vehicle, and they came back saying that it needs a wheel speed sensor, front brakes (rotors & brake pads), and a new caliper. They were only only able to give me a warranty for the caliper and not the brakes. I mentioned to Keith that the sales person who was pitching the car said that the car was ready to go and that the PPI showed that everything was "good". Unfortunately, the PPI didnt reflect that it needed brakes. They either didnt check the brakes during the PPI or knew about it then cleared the code before I checked out the vehicle. Either way, they are charging me 1,000 dollars to replace the front brakes at 250$ labor rate. I messaged Keith, and I havent heard back. I was pretty disappointed that the PPI didn't reflect the actual condition of the car. When I hear that a PPI is good, I would expect that the services were done and had adequate life on any of the consumables items. Sadly, the PPI left out the brakes need to be replaced. I am ranking at 2/5 this dealership because I felt like I was sold a vehicle that was needing service, and their PPI was not done accurately leaving me with a big fat bill to address the brakes I made my requirements for next car clear to them. They misled with their PPI. Their PPI did not state that it needed brakes. Lastly, when I tried to refuse costly service for the brakes, I was given a response saying that they won't let me take possession of the car because it would be too dangerous to drive "without brakes". When I pushed back saying if I can just tow it, he said that he would need to get it "approved". Bro, it's literally my car now. I do not need your approval for me to take possession of my car. If he meant that he needs approval to okay the warranty repair without the brake service, then sure, fine whatever. Ultimately the caliper service been approved, and I would have to tow that car back to my place. When you're buying a car from these people, make sure to bring over a mechanic or take the car to a mechanic for a PPI that isn't tied to their dealership. I was misled into believing that their PPI was accurate.

Normally when I go to do the service to my ford expedition is great service

The Best of the Best

Great Place to buy cars and trucks and great sales person Evelio Pineda Great Guy they treat you as family

Amazing staff great service! Everyone was AWESOME! Thanks Hansel Fors Petaluma... The entire sales staff was amazing! I have bought and serviced several vehicles here for my self as well as my family and we’re all soo ecstatic to work with the Hansel Ford Petaluma sales and service teams as they always have our best interests in mind! Thank you Henry Curtis you guys ROCK!

The salesman and the entire staff go above and beyond in being kind, courteous, friendly, patient and very friendly they’re not pushy or rude in any way shape or form they carry a piece in the room and give you confidence that you’re going to get what you want and what you need at a price at his fair, the hospitality is unbelievable. I give them 100% A+ on everything that they do.

Daniel Mendoza was extremely knowledgeable and made our experience smooth, simple, and fast. We weren’t even planning to buy a vehicle, but thanks to his great attitude and professionalism, we ended up leaving with a brand new truck! I highly recommend this location.

Great staff they're friendly, efficient, highly knowledgeable and helpful (especially when it comes to communication) and they get the car back to you as fast as they can. I always have confidence in their service and I have friends who agree with me.

Evelio is very attentive and helpful! We were able to buy a 2025 Ford Explorer thanks to all his help!

My purchase experience was excellent (except, of course, for Ford's lengthy manufacture/delivery time - in my case 8 months). I read in the Mach e Forum of buyers that had awful experiences with other dealers. Quite the contrary, Henry Curtis Ford was great. Quick to accept my order. Sold with no hassle at Ford's MSRP. I've had a couple of minor service issues which the Henry Curtis Service Department promptly and courteously handled. Unlike some other dealers, Henry Curtis appears to have firmly espoused EVs and prepared their service employees with training. Five Stars.

Was hesitant in buying a new Ford Maverick because it should have been a car- boy was I wrong The Maverick Truck is pretty awesome, almost as awesome as my original 1972 Maverick Grabber. Keith Jones took great care of us and the whole experience was just great!

Rare these days to find a core group of friendly people at a dealership, that are easy to work with and talk to. Kevin, Keith and Damien at Hansel Ford are an excellent team who focus their efforts on getting you the vehicle you want at a fair price! This is the 3rd vehicle (Car/truck/Suv) that I have purchased from this Dealership in the last 20 years! I always go back because the service at Hansel Ford is excellent!

Great service advisor who was able to diagnose what needed to be repaired from a brief, simple description. So grateful. And because I had to wait at the dealership while the truck was being repaired, they got it done in 1/2 the time it was supposed to take. I find that can of service amazing.

Excellent people! Service is wonderful!!!

New to area and had a simple recall on 2024 Maverick and the dealer offered to come collect the vehicle and return it at our home. Above and beyond, made it so easy and collected and returned on time with good messaging ahead of time. No upsells and straight info on my questions regarding next service. Definitely bring vehicle back for first regular service Update: Had first service at 5k miles and it was effortless: they collected and returned the truck, even replaced wiper blades (I did not know my service plan had wiper blade replacement benefit and the service advisor suggested we replace them as we have had the truck 7 months and it is parked outside and winter rain just arrived) even got a next day service slot. I mention the wiper blades as it shows me they are putting customer first and not trying to make a few extra bucks. All of this and I did not order/purchase the truck at this dealership( lived in another city and no one had them. They are earning my loyalty. Update June 2025: 10k mi Proactively reached out and scheduled a mobile service for a recall and minor service(oil change). Effortless and so convenient came to job site and we did not miss a beat.

Evelio was so friendly and helpful, 10/10 reccommend him as your sales consultant. Very understanding and patient and will answer every question throughly, the best help ive ever received at a dealership!

Everything about this dealership was great. It’s my fifth car I bought for them. The sales people are great. They follow through on what they say. Could not be happier with the.

Praising the Petaluma Location I've consistently had excellent experiences at the Petaluma location, particularly regarding their customer service. From the initial interaction to the completion of service, their approach has been outstanding. Even with Phil's departure, JJ has been doing a commendable job. His clear communication truly makes me feel valued and well-cared for. Additionally, the entire staff in the service area is incredibly attentive; everyone seems ready and willing to assist, which is greatly appreciated. I'd also like to commend Cindy, who was exceptionally polite and made the process of getting a comparable vehicle completely hassle-free.

The team at Hansel Ford of Petaluma is amazing! Everyone that we dealt with was very professional, friendly and fun. We were greeted with a warm welcome and we never felt pushed to buy anything. We worked with Jadon, he was extremely helpful and patient. Devon and Doug were great to work with and so friendly. It was an overall smooth and positive experience. I will definitely return for future purchases. Thank you Hansel Ford!

Just bought a brand-new 2025 Ford Bronco from @Jadon Sedillo. Jadon is an fabulous sales pro. Best car buying experience I've had. Thanks!

Brought truck in for a factory recall. Great customer service. Got me in 2 days after call. Clean place to hang out when work being done. Got the work done fast. Highly recommend.

Evelio is great, I would go out of my way to work with him again. Highly recommended.

Was able to get a service appointment when I wanted, and their pick up and drop off service was great. Saved me much time. Thanks, Hansel.

The entire staff at Hansel Ford of Petaluma is great!! Evelio (who helped with my purchase) is kind, patient, and walks you through the paperwork. He always makes sure you feel comfortable with every step being taken from choosing the car to filling out forms

Had a great experience when buying my Bronco with the help of Evello, Damien and Adrian. They made the process comfortable and made sure to be thorough with answering any and all concerns I had. I love my new Bronco thank you!

Best experience I have had in a very long time at a car dealership. Jadon the salesman was polite, knowledgeable and not pushy. Devyn the salesman manager was more than fair with my trade. He worked on giving me many options as I ran him through the wringer. The finance manager was tough- but that’s expected. He did his job and they made my wife and I very happy with our new Ford Lightning. Highly recommend starting here for your next car purchase.

Jadon helped us for weeks to find the exact car we wanted. Extremely honest and helpful! Thank you Jadon!